rezeki99 Privacy Policy

1. Introduction

This Privacy Policy outlines how rezeki99 ("we", "our platform") collects, stores, processes and protects your personal information when you use our website at rezeki99.one, create an account, make deposits or withdrawals, or contact our support team.

By registering or continuing to use the rezeki99 platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document carefully. If you do not agree with any part of this policy, please stop using our platform and contact us for further clarification.

2. Information We Collect

In operating our online betting and casino platform services, rezeki99 collects several categories of information from our users. This data collection is necessary to ensure your account operates securely, to comply with international licensing requirements, and to provide you with the best experience.

Account Registration Information

When you create a new account at rezeki99, we require the following information:

• Full name as shown on your identity card or MyKad
• Date of birth — for age verification of 21 years and above
• An active email address
• Malaysian mobile phone number
• Your preferred username and password
• MyKad identity card number or passport number (for identity verification purposes)

Financial and Transaction Information

To process your deposits and withdrawals, we record transaction-related information such as the payment method used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC or ETH), transaction amount, date and time, and reference number. We do not store your e-wallet PIN or banking password.

Usage and Technical Data

We automatically record technical information when you browse the rezeki99 platform, including:

• IP address and general device location
• Browser type and operating system
• Pages visited, session duration and interactions within the platform
• Cookie data and session identifiers
• Game activity logs for audit and compliance purposes

Communications and Support

If you contact our support team via live chat or email, we will retain a record of that conversation. This helps us resolve your issues more efficiently and improve our service quality over time.

3. How We Use Your Information

The data we collect is used for clear and legitimate purposes only. The following are the main ways rezeki99 uses your personal information:

• Creating and managing your player account and verifying identity before processing withdrawals
• Processing deposits and withdrawals through your chosen payment method securely
• Detecting and preventing fraud, money laundering and other unlawful activities
• Fulfilling international licensing compliance obligations and internal platform audits
• Sending important account-related notifications about bonuses and service updates via email or in-platform messages
• Providing effective customer support when you need assistance
• Analysing usage patterns to improve the playing experience at rezeki99
• Complying with any court orders or relevant legal requirements

4. Data Sharing and Disclosure

rezeki99 does not sell or transfer your personal information to external parties for commercial gain. However, there are limited situations where we share data with certain parties based on operational needs:

Payment Service Providers

Payment processors such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay operators and crypto exchange networks need to receive the transaction information required to process your deposits and withdrawals. This sharing is limited to necessary data only.

Game Software Providers

Game developers such as PG Soft, Pragmatic Play, JILI and Spribe may receive session identifiers that cannot personally identify you, solely to ensure games function correctly.

Authorities and Licensing Bodies

We may be required to disclose information to international licensing regulatory authorities or law enforcement agencies based on valid requests following established legal procedures.

Business Transfers

In the event of a merger, acquisition or asset sale involving rezeki99, user information may be transferred to the receiving entity. You will be notified in advance if such a transfer occurs and your rights remain protected.

5. Data Security and Encryption

rezeki99 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or alteration. These measures include:

• 256-bit SSL/TLS encryption for all connections between your browser and our servers
• Password storage using irreversible hashing algorithms
• Internal access controls based on strict need-to-know principles
• Continuous security monitoring and regular system audits
• Encrypted data backups at separate locations to prevent information loss
• Staff training on data protection and sensitive information management

While we take all reasonable measures, no digital security system can be guaranteed 100% secure. You are therefore also responsible for keeping your account password confidential and not sharing it with anyone.

6. Your Rights as a Data Owner

As a player registered at rezeki99, you have the following rights regarding your personal data. To submit any request, please contact our support team.

Right to Access Data

You may request a copy of the personal information we hold relating to your account. We will provide that information in a readable format.

Right to Correct Data

If any of your information is inaccurate or out of date, you have the right to request that we correct it. This can be done through your account settings or by contacting customer support.

Right to Delete Data

You may request deletion of your account and personal data provided there is no outstanding balance and no ongoing investigation related to your account. We will delete the data within the specified timeframe, except for data that must be retained for legal or regulatory reasons.

Right to Withdraw Consent

You can withdraw your consent to receive marketing communications at any time through your account settings or by contacting our support. This withdrawal does not affect any data processing that has already taken place.

7. Cookie Policy

Cookies are small data files stored on your device when you visit the rezeki99 website. We use cookies for several purposes:

• Essential Cookies: Required for basic website functions such as session login and language preferences — cannot be disabled
• Performance Cookies: Collect anonymous usage data to help us understand how visitors interact with the platform
• Functional Cookies: Remember your preferences such as display settings and search history within the platform

You can control and delete cookies through your browser settings. Disabling certain cookies may affect your experience on our platform. For more details, refer to your browser's documentation.

8. Data Retention Period

rezeki99 retains your personal data for as long as your account is active or as long as it is needed to provide services. After an account is closed, we will retain certain records for a period defined by international licensing requirements and applicable laws — typically between five and seven years for financial and transaction records.

Data that is no longer needed will be deleted or fully anonymised so that it cannot be linked to your identity.

9. Amendments to This Policy

rezeki99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements, or applicable laws. Any amendments will be updated on this website with a new effective date.

For significant changes, we will notify you by email or in-platform notification before the changes take effect. Continued use of the rezeki99 platform after the effective date means you accept the amended policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the rezeki99 privacy team through the following channels:

• Support email: [email protected]
• 24/7 live chat on the rezeki99.one platform
• Support is available in Malay and English

We aim to respond to all privacy-related enquiries within a reasonable time. For requests that require identity verification, the process may take a little longer to ensure the security of your account.